Frequently Asked Questions
These Frequently Asked Questions are designed to help to provide a better understanding of our services, and answer many of the basic questions which you may have. If you have any questions which are not answered here please call our office or send us a message from our Contact page. This page may be updated over time.
Blue Spring Broadband may recommend certain products and services in an attempt to help to protect our customers. We cannot be held liable in any way from viruses or malware which customers receive on their devices when using these recommendations. Unfortunately, there is no such thing as ‘perfect’ protection. It is the sole responsibility of the customer to follow best practices to protect themselves while using our service.
VoIP Telephone FAQ
Because the VOIP system uses your home’s AC power to operate the telephone adapter and the rooftop antenna, VOIP service will not work during a power outage at your home without a power backup solution. Blue Spring recommends that you always keep a charged mobile telephone available for 911 calls in the event of an outage. However, we do also offer both 8-hour and 24-hour power backup solutions for our VoIP customers. Please contact us for more information about power backup solutions. Our VoIP service also includes the option to input a failover number in the event of an outage. The failover option will forward all incoming calls to the number that you have entered as a failover automatically. Once service is restored the number will automatically route back to your home. All of our tower sites have battery backup so they will continue operating during a power outage.
All telephone and VoIP providers are obligated to collect taxes and fees per state and federal regulations. These taxes and fees for regulatory, compliance, USF, and e911 services are added to your monthly bill. The fees vary for each municipality, and change quarterly. For more information on the exact charges please call our office.