Residential installation is $99.95. Payment due at the time of install will include the installation fee and a pro-rated first month. We can also split this into equal payments over three months.
No, the cost of leasing the rooftop equipment is included in the above listed prices. There are no added equipment rental charges. There is a $2.00 per month administrative fee added for customers who opt-in to paper billing. These Internet prices are the actual billed amount. There are currently no taxes on straight broadband service. However, there are taxes and fees associated with VoIP telephone service (which change quarterly and vary by municipality).
Speeds may vary and are not guaranteed. Service plans may be structured on a burst rate up to a maximum of the listed speed. Many factors can affect connection speed. We strive to maintain your connection at the speeds that are listed, and will do our best to ensure that your speeds are at or near the speed listed for your plan. Speeds shown are not available in all areas. Call for availability.
In order to maintain the quality of service for everyone our plans have been designed with a monthly bandwidth ‘soft cap’. If the cap is exceeded we charge overage fees at a rate of 50 cents ($0.50) per Gigabyte. Our data caps are much higher than most of our competitors. The difference is that we believe in truth in advertising, and we like to be clear and honest with our customers. Some of our other competitors choose to hide this information deep within their terms of service. Many customers who switch over did not even know that they had these limitations until they got their first bill for overages. That’s because most people don’t use anywhere near this much bandwidth regularly. These limits are designed to keep the network running fast, and to keep people from abusing the network. We believe honest and upfront marketing is an important part of our business, and we want to make sure that our customers know what type of service they are purchasing.
If you mainly use the Internet for surfing, keeping in touch with family, paying bills, and email then you probably use less than 10GB per month. If you do any video streaming then you likely use more than that. Streaming video now accounts for over 70% of all Internet bandwidth usage. Some services, such as Netflix, allow you to adjust the playback data rate on their website in Your Account > Profile > Playback Settings. By default, Netflix uses “up to 7GB per hour for UltraHD and 3GB per hour for HD”. All of our standard residential plans (5Mbps, 10Mbps, & 15Mbps) now allow 300GB of data usage per month without any overage charges. Our new 25Mbps package allows half of a Terabyte (500GB) of usage per month, in areas where that plan is available. We have a very robust monitoring system in place that allows you to check your usage at any time via our customer portal, or you can choose to receive emails informing you of your remaining bandwidth.